Having won awards for creating and modeling Insight as a great place to work, Nancy Mobley, Founder & CEO of Insight, recently published “Powerhouse – Creating the Exceptional Workplace.” In her book, Nancy sets out to teach the reader (and employers) how they can create their own exceptional workplaces.
Research has shown that there are 3 key traits that all exceptional workplaces share. Employees of companies recognized as the Top 100 Best Companies list trust as the primary reason for their greater cooperation and strong commitment to their company. If employees doesn’t trust in their leadership team that they’re being truthful about the business, their commitment to the goals is going to wane and employee morale and employee productively won’t be far behind.
Another common denominator with exceptional workplaces is the strong sense of pride that employees have towards their employers. An employee will work harder if they have this pride. Pride can’t be fostered if employees aren’t treated with dignity and respect. The General Electric commercial that shows GE Aviation employees working on a jet engine and then later seeing that plane fly in the air shows that employees who have pride in the work are more dedicated to that work and are also happier employees. Having happy employees is a key component of an exceptional place to work.
The third key trait that exceptional workplaces have in common is their value for the internal customer. Honoring and respecting employees through open, transparent and two-way communication can go a long way. An exceptional work environment will only exist if there is value for the internal customers and they are treated with respect.
While creating an exceptional workplace is not as simple as creating an environment where these three traits are present, these traits do represent the building blocks. An environment of trust, pride in your work and value for the internal customer will begin to set the framework to becoming an exceptional workplace.